DURHAM, N.C. — The Duke Energy CenterPoint outage has been a frustrating experience for a few customers.
The utility says it has had to cancel and extend about 1,300 residential and commercial customers because of the outages.
In a statement on Monday, Duke Energy says its goal is to provide customer service and assist with repair of utility equipment in a timely fashion.
The utility says its crews are working on getting the CenterPoint service back online for as many customers as possible.
But, with no power in the area, it says it cannot restore all of the customers’ service, which includes gas, electric and water.
Duke says its technicians are working to restore power to some customers who have lost service because of Duke’s outage.DUKE Energy says it’s been working to get CenterPoint out of the outage area and to restore the Center Point service.
However, with power out in the center of the state, it’s unclear how long that will take.
The Duke Energy outage has also impacted several Duke Power customers.
In response to questions from the News & Observer, Duke says the company will work with customers to ensure they receive a credit for CenterPoint services.
The company says customers can also submit their CenterPoint bill to the company through Duke’s website or by calling 800-834-3030.